Wyndham Worldwide Bellperson in Charleston, South Carolina
To serve guests during their stay by making it easier and more enjoyable to arrive, check in and stay at the property. Assist with proper handling of their luggage while maintaining a professional appearance and cordial attitude to both guests as well as staff members.
Essential Job Functions
Respo nsibilities include, but are not limited to:
Greet guests and offer luggage assistance as needed: including check in, check out. Promptly greet guests in a friendly and professional manner. Answer questions pertaining to amenities, services, policies, attractions, dining, entertainment, directions etc. Coordinate transportation needs for owners and guests. Keep main entrance, lobby and porte-cochere clean and free of trash or other debris. Maintain luggage carts to ensure they are in working order. Track bell cart inventory.
Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments.
Minimum Requirements and Qualifications
- High School diploma or equivalent
b) Training requirements
c) Knowledge and skills
Excellent communication skills.
Acquires job skills and learns company policies and procedures to complete routine tasks
Ability to read and comprehend routine instructions, short correspondence and memos
Ability to give high priority to customer service
Ability to solve problems with a minimum of guidance
Ability to read, write and understand English
Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
Ability to multi-task and work in a fast paced environment
Must be people oriented and able to work independently or with others as needed
d) Technical Skills
Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard
Ability to legally drive a vehicle
Job: Guest Services
Primary Location: United States of America-South Carolina-Charleston
Employee Status: Regular
Organization: Wyndham Hotel Group - Wyndham Hotel Management
Job Posting: Aug 21, 2017, 8:58:49 AM
Requisition ID: 1709810