Wyndham Worldwide Holiday Sales Consultant - Spanish in Cork, Ireland

Holiday Sales Consultant - Spanish

Description

JOB PURPOSE:

The role of the RCI Guide is to work to set sales & service KPI’s and be accountable for delivering an outstanding experience to our members with offline sales, online support and exemplary service across various channels of contact, adding value to every member experience in a positive team-oriented environment.

Main Responsibilities:

  • Pro-actively deal with members across various channels, primarily inbound calls and also as required outbound calls, and emails.

  • Achieve all personal targets and objectives through maximising all sales and value-add opportunities.

  • Motivated to earn competitive incentives by meeting personal and market set KPI’s.

  • Flexibility to work in a changing environment offering members various holiday products, with a strong focus on switch-selling and first contact resolution.

  • Delivering a high level of service to our expanding member base through regular contact to create the holidays of their dreams.

  • Resolution of member complaints/enquiries whether verbal, written or via e-mail relating to all aspects of the RCI system.

  • Administration of compensatory payments where applicable.

  • Logging completed work accurately to allow us to report the activity of the department on a daily and monthly basis.

  • Candidates will be expected to work in a self-directed manner but will receive mentor support from Team Leaders and coaches.

  • Ability to take ownership of members’ queries and complaints.

  • Minimising escalations at all costs.

Qualifications

QUALIFICATIONS/EDUCATION REQUIRED

MINIMUM

  • Fluency in Spanish

  • Fluency in English

SKILLS/KNOWLEDGE REQUIRED

MINIMUM

  • Professional writing skills

  • Excellent telephone manner

  • A positive outlook

  • An ability to multi task

  • An ability to handle challenging sales and service situations

  • Results Driven

  • Passionate about delivering excellent service

  • Desire to learn and continually expand your destination knowledge

  • ‘Can do’ attitude where nothing is too much trouble

  • Flexibility to adapt in a changing environment

  • Strong negotiation skills – securing win-win agreements.

RELEVANT CAREER HISTORY/EXPERIENCE NECESSARY TO FULFILL JOB ROLE

MINIMUM

  • Proven track record of ‘Sales through Service’ experience

Job: Call Center

Primary Location: Ireland-Munster-Cork

Employee Status: Regular

Schedule: Full-time

Organization: RCI

Job Posting: Sep 8, 2017, 8:02:28 AM

Requisition ID: 1711950