Wyndham Worldwide Telephone Operator - Wyndham Garden Dammam in Dammam, Saudi Arabia

Telephone Operator - Wyndham Garden Dammam

Description

The Telephone Operator is responsible for answering the phone and dealing with the requirements and questions of guests in the way that is up to the hotel standards.

  • Answering all incoming calls timely and according to the company‚Äôs telephone etiquette.

  • Direct calls to guests, staff or other departments through the switch board.

  • Place outgoing calls.

  • Takes messages for guests and delivers the same to guests.

  • Knows what is required when an emergency call has to be made.

  • Is aware of health and safety regulations in the hotel.

  • Keep track of the wake-up calls and performs wake-up call services.

  • Helps guests with information about the services in the hotel.

  • Always is polite and courteous on the phone.

  • Trains new associates in the department.

  • Performs paging services to associates and guests if applicable.

  • Set up of conference calls if required.

  • Takes incoming room service calls when necessary and is knowledgeable about the menu.

  • Update information about reservations to the departments or in the systems.

  • Helps with other administrative tasks.

Employment Disclaimer

In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving only as the recruiter and will not be my actual employer.

Qualifications

  • High school graduate orequivalent.

  • Must speak, read. Write,and understand Arabic & English languages.

  • Previous hotel-relatedexperience & knowledge of centralized telephone systems is a plus.

Job: Guest Services

Primary Location: Saudi Arabia-Eastern Province-Dammam

Employee Status: Regular

Schedule: Full-time

Organization: WHG - Intl Hotel Management

Job Posting: Oct 1, 2017, 3:38:36 AM

Requisition ID: 1714653