Wyndham Worldwide Executive Housekeeper in Dubai, United Arab Emirates

Executive Housekeeper

Description

Job summary

The Executive Housekeeper is responsible for ensuring the operation of the housekeeping and laundry department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Main tasks

  • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

  • Motivate, coach, counsel and discipline all Housekeeping personnel according to SOP's.

  • Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.

  • Assist in maintaining and controlling all housekeeping equipment.

  • Assist in conducting monthly guest supplies and cleaning supplies inventories.

  • Ensure that large guestroom turns are managed efficiently.

  • Ensure consistency with departmental opening and closing procedures.

  • Prepare and conduct housekeeping interviews as required and follow hiring procedures according to SOP's.

  • Develop associate morale and ensure training of housekeeping personnel.

  • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.

  • Inspect all VIP rooms prior to arrival.

  • Ensure that public areas, guest rooms and back-of-house areas are cleaned up to standards.

  • Assist in maintaining required parts of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.

  • Assist in conducting monthly and quarterly housekeeping inventories on a timely basis.

  • Ensure guest privacy and security through correctly following procedures.

  • Monitor work orders and submit to engineering according to hotel procedures. Follow up on work orders to ensure completion.

  • Conduct pre-shift meetings for room attendants and housemen.

  • Respond to emergency situations according to hotel procedures.

  • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.

  • Assist in reviewing housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis.

  • Assist in preparing employee schedule according to business forecast, payroll budget guidelines and productivity requirements.

  • Maintain hotel SOP's regarding purchase orders, vouchering of invoices and check book accounting.

  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.

  • Ensure implementation of all hotel policies and house rules. Understand hospitality terms.

  • Ensure sign off of all service standards by position competencies for housekeeping staff.

  • Manage and organize large turn days (including group check-ins or check-outs).

Employment Disclaimer

In some locations around the world, Wyndham Hotel Group manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotel Group performs recruiting and hiring functions on their behalf. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotel Group where Wyndham Hotel Group is serving as the management company and will not be the actual employer.

Qualifications

Minimum Experience

  • Previous experience in a branded hotel

  • Current a Director of Housekeeping/Executive Housekeeper

  • Able to manage a large multi-cultural team.

Job: Housekeeping

Primary Location: United Arab Emirates-Dubai

Employee Status: Regular

Schedule: Full-time

Organization: WHG - Intl Hotel Management

Job Posting: Oct 3, 2017, 12:22:17 AM

Requisition ID: 1714664