Wyndham Worldwide Guest Service Agent in Farmington Hills, Michigan

Guest Service Agent

Description

Come explore a world of opportunity!

The Hawthorn Suites by Wyndham in Farmington Hills, MI , is currently seeking a Guest Service Agent to work on a full-time status. The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

General Requirements:

  • Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.

  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

  • Review Front Office log and Trace File daily.

  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

  • Follow all cash handling and credit policies.

  • Be aware of all rates, packages and special promotions as listed in the Red Book.

  • Be familiar with all in-house groups.

  • Be aware of closed out and restricted dates.

  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

  • Be familiar with hospitality terminology.

  • Have knowledge of emergency procedures and assist as needed.

  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.

  • Use proper two-way radio etiquette at all times when communicating with other employees.

  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

  • Be able to complete a bucket check, room rate verification report, and housekeeping report.

  • Balance and prepare individual paperwork for closing of shift according to hotel standards.

  • Maintain and market promotions and guest programs.

  • Maintain a clean work area.

  • Assist guests with safe deposit boxes.

Qualifications

  • College course work in related field helpful.

  • Experience in a hotel or a related field preferred

  • High School diploma or equivalent required.

  • Computer experience required.

  • Customer Services experience preferred.

Physical Requirements:

  • Flexible and long hours sometimes required.

  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

  • Ability to stand during entire shift.

Wyndham is proud to be an Equal Opportunity Employer (M/F/D/V)

Job: Guest Services

Primary Location: United States of America-Michigan-Farmington Hills

Employee Status: Regular

Schedule: Full-time

Organization: Wyndham Hotel Group - Wyndham Hotel Management

Job Posting: Oct 2, 2017, 9:24:33 PM

Requisition ID: 1714742