Wyndham Worldwide Recovery Specialist in Orlando, Florida
Wyndham Vacation Ownership is currently seeking a Recovery Specialist in Orlando, Florida. The Recovery Specialist’s primary responsibility is to increase WVO revenue by partnering with sales locations, sales site QA Teams, Owner Care, Legal, Title and Financial Services to work with owners to identify alternative solutions to rescission and cancellation of existing contracts.
The Recovery Specialist works directly with the customer and is responsible for developing proposals for rewrite contract options. The Recovery Specialist is also responsible for sales document completion of rewrite contracts. The Specialist provides all necessary information to the Recovery Contract Admin Team for efficient and timely completion of sales documents. In addition, the Recovery Specialist completes online closing of documents and answers any questions customers may have in regards to their purchase. The Recovery Specialist maintains satisfactory rewrite quotas, and follows program guidelines set forth by team management.
Essential Job Functions
Responsibilities include, but are not limited to:
Develop rewrite proposals and recommendations for business partners and external customers.
Provide worksheets and other necessary information to Recovery Admin Team for sale document processing.
Maintain communication with owners during rewrite process until completed, including: answering customer inquiries, document closings over the phone, ensure document accuracy.
Follow up after rewrites to make sure all back end processes completed and customer account is accurate.
Attend meetings with manager, team, and and business partners.
Review new processes and programs offered by WVO.
Complete reports, as needed.
Make Rescission Survey Calls, as needed.
- Bachelor’s Degree
- Real Estate License required
Knowledge and skills
Ability to perform in stressful situations. Maintain stable performance under pressure or opposition; handle stress in an acceptable manner.
Ability to positively interact with others
Independent worker, self-motivated, and quota-driven
Acute listening skills, and strong communication skills (verbal, written, phone communication)
Demonstrated history as a strong closer
Demonstrated history of problem solving,quick thinker using the best judgment to provide a win/win solution to saving business within guidelines.
Expert understanding of WVO product
Familiarity with WVO Sales Quality Assurance process
Familiarity with WVO Sales Contract Standards and Contract process
Intermediate computer skills
Proficiency with Microsoft Office Applications
Proficiency in WVO operating systems including Mainframe/CSS, Client Application, Wyndham Owner Worksheet/Lookup Tool, CDC
- 2-5 years direct sales, telesales, collections or customer service experience required
Unless there is a legal requirement, experience will be accepted for the education requirement.
Envision your career with one of the world's largest hospitality companies. Wyndham Vacation Ownership, a member of Wyndham Worldwide’s (NYSE: WYN) family of companies, is the world’s largest vacation ownership business, as measured by the number of vacation ownership resorts, individual vacation ownership units and owners of vacation ownership interests. Headquartered in Orlando, Florida, the company develops and operates an expansive portfolio of resorts, managing comprehensive vacation ownership sales, marketing, and consumer financing operations. The company’s seven primary consumer brands include: CLUB WYNDHAM®, WorldMark® by Wyndham, CLUB WYNDHAM® ASIA, WorldMark South Pacific Club by Wyndham, Shell Vacations Club, Margaritaville Vacation Club® by Wyndham and WYNDHAM CLUB BRASILSM. As of December 31, 2016, the company has developed or acquired 219 vacation ownership resorts in the U.S., Canada, Mexico, the Caribbean, South America and the South Pacific that represent approximately 25,000 individual vacation ownership units and nearly 900,000 owners of vacation ownership interests. Wyndham Vacation Ownership is supported by approximately 18,000 associates worldwide.
As one of FORTUNE Magazine's Most Admired Companies, Wyndham Worldwide is one family, one team of professionals who actively strive to provide our customers and each other with our signature Count On Me! Service promise. A promise to be responsive to needs, to be respectful in every way and deliver a great experience. It's more than a promise, at Wyndham it's been recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies, Diversity Inc's 25 Noteworthy Companies and Ethisphere Institute Lists of the World's Most Ethical Companies amongst others. Come and join our Wyndham Family and discover the rewards for your career.
A career at Wyndham offers you great benefit opportunities with a competitive package of salary, benefits and recognition. In addition to great employee discounts on such travel related areas as hotel & lodging, car rentals & other goods & services, you will receive:
Medical/dental and vision care plans
A 401(k) program that matches dollar for dollar up to 6% of salary (to government max)
Programs that include Flexible Spending Accounts, short & long term disability, life insurance & educational assistance amongst others
Along the way, you will have an opportunity to contribute to improving the world around us through our volunteer efforts and global sustainability program, Wyndham Green.
Come and be part of One Family, One Team, One Company . . . Wyndham
People Make the Difference
Job: Quality Assurance
Primary Location: United States of America- Florida-Orlando
Employee Status: Regular
Organization: WVO - Corporate G and A
Job Posting: Oct 12, 2017, 1:24:49 PM
Requisition ID: 1714836