Wyndham Worldwide Tour Reception Agent - OW in Orlando, Florida
Tour Reception Agent - OW
Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.
Wyndham Vacation Ownership's vision is to deliver a lifetime of memorable vacation experiences for our owners. This vision is supported by our mission statement which states:
We embrace and live the Wyndham values by creating a supportive environment for employees to develop and prosper.
We delight our customers by meeting their needs or exceeding their expectations.
We are "memory makers".
Warm, thoughtful, gracious hospitality is our culture and through our Count on Me service philosophy; our employees strengthen their customer service skills for successful execution of signature service.
Must be courteous and cheerful when greeting guest. Must be quick and accurate in completing front desk duties. Is to keep close attention on desk at all times. Needs to handle delicate situations with guest in an appropriate manner.
Run tour reception report, manifest off CRS; verify the tours for the day.
Prepare all tour sheets for sales reps.
Greeting guest verifying that all information on survey is correct.
Assigning tours accurately to each representative and maintaining sales rotation.
Dispositioning of all tours and non-tour information into the CRS System.
Rerunning tour reception report to make sure all information that was entered into system is accurate.
Make copies of paperwork to distribute to upper management.
Above Average Computer Skills Required
Strong Communication Skills
One year of general office experience
Strong customer service skills
Strong Data Entry Skills
Bi-Lingual a PLUS
Primary Location: United States of America- Florida-Orlando
Employee Status: Regular
Organization: WVO - Sales-Marketing
Job Posting: Oct 12, 2017, 11:06:47 AM
Requisition ID: 1715173