Wyndham Worldwide Banquet Server in Philadelphia, Pennsylvania

Banquet Server

Description

The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards.

General Requirements:

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

  • Must be able to multitask and prioritize departmental functions to meet deadlines.

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

  • Attend all hotel required meetings and trainings.

  • Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

  • Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.

  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

  • Must be able to cross-train in other hotel related areas.

  • Must be able to maintain confidentiality of information.

  • Must be able to show initiative, including anticipating guest or operational needs.

  • Perform other duties as requested by management.

  • Maintain a warm and friendly demeanor at all times.

DUTIES & FUNCTIONS

Fundamental Requirements

  • Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.

  • Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.

  • Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.

  • Served guests according to the hotel’s standards in a friendly, courteous, and professional manner.

  • Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.

  • Set all tables according to hotel standards.

  • Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.

  • Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.

  • Prepare room according to BEO and the various meal functions.

  • Follow all money handling procedures when serving the guest.

  • Know and use “suggestive selling” techniques.

  • Know the menu items for each function served and able to give accurate descriptions.

  • Ensure overall guest satisfaction.

Qualifications

Education & Experience:

  • High School diploma or equivalent and/or experience in hotel or a related field preferred.

Physical requirements:

  • Flexible and long hours sometimes required.

  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

  • Ability to stand during entire shift.

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Job: Food & Beverage

Primary Location: United States of America-Pennsylvania-Philadelphia

Employee Status: Regular

Schedule: On-Call

Organization: Wyndham Hotel Group - Wyndham Hotel Management

Job Posting: Jun 16, 2017, 2:55:58 PM

Requisition ID: 1709672