Wyndham Worldwide Catering Sales Manager in Pittsburgh, Pennsylvania
Catering Sales Manager
As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence. To learn more visit us at http://www.wyndhamworldwide.com .
Prominently embraced by the confluence of Pittsburgh's famed three rivers, Wyndham Grand Pittsburgh is the gateway to the City of Pittsburgh. Our iconic hotel delivers hospitality as dynamic and refreshing as our city's distinctive landscape, renowned arts community, growing global industries and proud cultural heritage. Come see what's inside. You'll find the warmth of home with a style all our own. Catering Sales Manager
Catering Sales Manager
The Catering Sales Manager is responsible for effectively soliciting and selling the public space, food and beverage, and function planning services of the hotel to maximize revenues and profits for the hotel. He/she is also responsible for establishing new accounts, generating revenues, monitoring booking pace, and booking repeat business while keeping quality consistently high.
Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies by the sales team.
Meet or exceed set goals.
Operate the Sales Department within established sales expense budget.
Participate in required M.O.D. and Saturday office coverage as scheduled.
Initiate and follow up on leads.
Maintain and participate in an active sales solicitation program.
Monitor production of all top accounts and evaluate trends within your market.
Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
Invite clients to the hotel for entertainment, lunches, tours and site inspections.
Assist in implementing special promotions relating to direct sales segments, i.e.WynClub parties, sales blitzes, etc.
Assist in the preparation of required reports in a timely manner.
Be familiar with all Wyndham sales policies and selling techniques.
Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering
business, blocking space and building accounts.
Meet and greet onsite contacts.
Abide by Prime Selling Time (PST).
Develop networking opportunities through active participation in community and professional associations, activities and events.
Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.
Handle inquiries as part of Inquiry Day Program.
- Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Education & Experience:
- At least 2 years of progressive hotel sales experience in a specific market; or a 4year college degree and at least 1 year of related experience; or a
2 year college degree and 2 or more years of related experience.
Must have a valid driver's license in the applicable state.
Must be skilled in Windows, Company approved spreadsheets and word processing.
Long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise
Primary Location: United States of America-Pennsylvania-Pittsburgh
Employee Status: Regular
Organization: Wyndham Hotel Group - Wyndham Hotel Management
Job Posting: Sep 1, 2017, 8:48:27 AM
Requisition ID: 1713096