Wyndham Worldwide Universal Agent Ambassador - Wyndham Santa Barbara Resort in Pompano Beach, Florida

Universal Agent Ambassador - Wyndham Santa Barbara Resort


Universal Agent Ambassador


The Universal Agent is responsible for greeting all guests in lobby, maintaining the flow of lobby traffic, offering general concierge services for guests; providing backup to Universal Agents to register guests in and out of the resort and to PBX as needed; while enhancing the overall guest experience with exceptional service.

Position Description:

  • Greet guests, be a first point of contact for all lobby traffic and maintain lobby flow to reduce wait times.

  • Completing check-out procedures, computes bills, collecting payment and making changes for guests as required during their stay, following the standard operating procedures.

  • Answer telephones/PBX and direct calls utilizing proper etiquette.

  • Receive guest requests and/or complaints and ensure that appropriate actions have been taken.

  • Communicate with other departments as needed, via telephone and two-way radio in order to resolve guest request and/or complaints.

  • Delivering general concierge services for all onsite guests by providing several ways of contact in order to address questions, concerns, and request in a promptly and satisfactory manner.

  • Provide guest with information on local hot spots and activities.

  • Register guests and issue rooms keys in accordance with SOP.

  • Preparing paperwork and arrival information on a daily basis to note guest scheduled to arrive to the location, along with preparing welcome gifts to be distributed to each family upon check-in.


Minimum Requirements and Qualifications:

  • High School diploma or equivalent

  • Knowledge of front desk operations a plus

  • Reservation software training

  • Demonstrate ability to work under pressure, good interpersonal skills, and good written and oral communication skills

  • Minimum of one year of successful customer service experience in a hospitality/hotel environment.

  • Vacation ownership experience preferred.

Job: Guest Services

Primary Location: United States of America- Florida-Pompano Beach

Employee Status: Regular

Schedule: Full-time

Organization: WVO - Sales-Marketing

Job Posting: Sep 5, 2017, 10:40:36 AM

Requisition ID: 1713556