Wyndham Worldwide Universal Agent Ambassador - Wyndham Santa Barbara Resort in Pompano Beach, Florida
Universal Agent Ambassador - Wyndham Santa Barbara Resort
Universal Agent Ambassador
The Universal Agent is responsible for greeting all guests in lobby, maintaining the flow of lobby traffic, offering general concierge services for guests; providing backup to Universal Agents to register guests in and out of the resort and to PBX as needed; while enhancing the overall guest experience with exceptional service.
Greet guests, be a first point of contact for all lobby traffic and maintain lobby flow to reduce wait times.
Completing check-out procedures, computes bills, collecting payment and making changes for guests as required during their stay, following the standard operating procedures.
Answer telephones/PBX and direct calls utilizing proper etiquette.
Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
Communicate with other departments as needed, via telephone and two-way radio in order to resolve guest request and/or complaints.
Delivering general concierge services for all onsite guests by providing several ways of contact in order to address questions, concerns, and request in a promptly and satisfactory manner.
Provide guest with information on local hot spots and activities.
Register guests and issue rooms keys in accordance with SOP.
Preparing paperwork and arrival information on a daily basis to note guest scheduled to arrive to the location, along with preparing welcome gifts to be distributed to each family upon check-in.
Minimum Requirements and Qualifications:
High School diploma or equivalent
Knowledge of front desk operations a plus
Reservation software training
Demonstrate ability to work under pressure, good interpersonal skills, and good written and oral communication skills
Minimum of one year of successful customer service experience in a hospitality/hotel environment.
Vacation ownership experience preferred.
Job: Guest Services
Primary Location: United States of America- Florida-Pompano Beach
Employee Status: Regular
Organization: WVO - Sales-Marketing
Job Posting: Sep 5, 2017, 10:40:36 AM
Requisition ID: 1713556