Wyndham Worldwide Banquet Captain in San Jose, California

Banquet Captain


As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence. To learn more visit us at http://www.wyndhamworldwide.com.

The Hayes Mansion resort hotel is one of the South Bay's most impressive and distinctive historical structures. The Dolce Hayes Mansion is an exquisite fusion of turn-of-the-century luxury and high-tech convenience. Listed on the National Register of Historic Places, the meticulously renovated Spanish Colonial Revival-style manor is as opulent as ever. This quiet haven, complete with sweeping mountain views, offers the perfect destination for business meetings, special events, weddings or relaxing vacation – just 15 minutes from San Jose International Airport and 45 minutes from San Francisco and Monterey. Nearby, wineries, nightlife and championship golf beckon. Stunning decor, and unparalleled guest service have made the Dolce Hayes Mansion an award-winning legend once again.

Job Description

Wyndham Hotel Group is searching for a Banquet Captain to work at our beautiful Dolce Hayes Mansion property in San Jose, California. This position is responsible for supervising and coordinating the food and beverage service of banquet functions.

Responsibilities will include but not be limited to:

  • Performs planning and organization functions for the banquet department, including maintaining the banquet logbook and maintaining and updating function sheets.

  • Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and sufficient supplies and equipment.

  • Performs human resource functions for staff, including scheduling, evaluating, and training staff.

  • Monitors the profitability of functions to ensure quality and portion control while minimizing waste and broken or lost supplies.

  • Assists the Banquet Manager to establish maintenance, repair, and cleaning schedules for all banquet equipment and facilities.

  • Supervises the food and beverage services of banquet functions, including set-up, service, and breakdown of banquet functions (may be multiple events)

  • Coordinates function details with banquet, conference planning, and kitchen staff

  • Inspects food products to ensure quality, quantity, and palatability guidelines are followed.

  • Ensures all guest checks are priced, written, and signed by the guest according to planned arrangements.

  • Ensures accurate daily sales reconciliation and time and attendance records are completed and provided to Night Audit.

  • Ensure timely completion of preparations and execution of event.

  • Ensure that general standard is maintained regarding everything set and ready 30 minutes before event start time.

  • Meet and greet main client contacts for all events and ensure guest satisfaction throughout event.

  • Other duties as assigned.


Basic Qualifications

  • High School diploma or equivalent required.

  • Requires a thorough knowledge of hotel/hospitality/restaurant food and beverage operations.

  • Ability to supervise and provide guidance and direction to banquet servers before, during and after events.

  • Ability to conduct meetings and lead group discussions.

  • Minimum of 1 year supervisory experience and job related industry experience.

  • Must be able to work a varied work schedule that includes day/evening/weekends/holidays.

Preferred Qualifications

  • All candidates applying for full time positions must have full open availability in order to be considered for a full time position.

  • Outstanding management, organization, communication and leadership skills.

  • Ability to successfully coordinate staff in a high volume, time sensitive environment.

  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

  • Highly organized and detail-oriented.

  • Must be able to abide by the company appearance standards and compliance with the designated uniform.

  • Must be able to work any shift, weekends, holidays, and special events, as needed.

  • Must have employment eligibility in the U.S.

  • Basic office skills, experience with personal computer & Microsoft Office, general office equipment and 10-key calculator.

Physical requirements:

  • Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.

  • Must be able to lift up to 50 lbs.

  • Work the majority of shift on feet.

  • Frequently is required to talk or hear.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Sheila Cena at (408) 362-2327. A copy of the company’s affirmative action plan is available at the property in the Human Resource office during normal business hours.

Job: Food & Beverage

Primary Location: United States of America- California-San Jose

Employee Status: Regular

Schedule: Full-time

Organization: Wyndham Hotel Group - Wyndham Hotel Management

Job Posting: Oct 2, 2017, 7:37:28 PM

Requisition ID: 1714734