Wyndham Worldwide Greeter in San Jose, California

Greeter

Description

As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence. To learn more visit us at http://www.wyndhamworldwide.com.

The Hayes Mansion resort hotel is one of the South Bay's most impressive and distinctive historical structures. The Dolce Hayes Mansion is an exquisite fusion of turn-of-the-century luxury and high-tech convenience. Listed on the National Register of Historic Places, the meticulously renovated Spanish Colonial Revival-style manor is as opulent as ever. This quiet haven, complete with sweeping mountain views, offers the perfect destination for business meetings, special events, weddings or relaxing vacation – just 15 minutes from San Jose International Airport and 45 minutes from San Francisco and Monterey. Nearby, wineries, nightlife and championship golf beckon. Stunning decor, and unparalleled guest service have made the Dolce Hayes Mansion an award-winning legend once again.

Job Description

Wyndham Hotel Group is searching for a Greeter to work at our beautiful Dolce Hayes Mansion property in San Jose, California. This position is responsible for ensuring all guests are greeted and seated in a friendly and courteous manner using appropriate procedures to ensure a positive experience.

Responsibilities will include but not be limited to:

  • Meet and greet guests as they arrive, offer choice of seating, and then escort them to table and present menu.

  • Inform servers of new guests.

  • Maintain accurate waiting list as needed; advise guests when seating is available.

  • Control the reservation book.

  • Answer host stand telephone promptly and courteously.

  • Maintain knowledge of table numbers and seating capacities for the shift.

  • Inspect tables and buffets for proper settings.

  • Ensure proper lighting and heating in dining and lobby lounge area; ensure proper volume of background music.

  • Perform other job related duties as assigned.

Qualifications

Basic Qualifications

  • Minimum formal education of some high school and a minimum one year job-related experience preferred.

Preferred Qualifications

  • Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.

  • Written and verbal English language communication skills.

  • Ability to effectively solve customer complaints and concerns in a friendly and positive manner.

  • Projects a professional and polished image that inspires confidence and trust. Must be able to abide by the company appearance standards.

  • Dedicated to exceeding service standards and providing services and standards to the highest caliber.

  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

  • Must be able to work variable shift, weekends, holidays, and special events, as needed.

  • Must have employment eligibility in the U.S.

Physical requirements:

  • Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.

  • Must be able to lift up to 20 lbs. and work the majority of shift on feet.

  • Frequently required to talk or hear.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Sheila Cena at (408) 362-2327. A copy of the company’s affirmative action plan is available at the property in the Human Resource office during normal business hours.

Job: Food & Beverage

Primary Location: United States of America- California-San Jose

Employee Status: Regular

Schedule: Full-time

Organization: Wyndham Hotel Group - Wyndham Hotel Management

Job Posting: Sep 27, 2017, 6:28:45 PM

Requisition ID: 1714557