Wyndham Worldwide Housekeeping Supervisor - Taos Resort in Taos, New Mexico

Housekeeping Supervisor - Taos Resort


Housekeeping Supervisor

Direct and inspect work of Housekeepers and Houseman, ensuring that quality and cleanliness standards are being met per WVO DOPs. Promoting the highest level of Guest and Owner satisfaction through housekeeping excellence, special projects and duties assigned.

Essential Job Functions

Responsibilities include, but are not limited to:

  1. Supports Audit Standards: Directs room assignments and inspects work of Housekeepers and Houseman. Ensures Quality Assurance (QA) process is met, resulting in appropriate cleanliness and quality levels; supports Loss Prevention and safety standards procedures (50% time)

  2. Maintain Positive Customer and Associate Relationships: support Housekeeping and Resort Leaders in an effort to ensure proper staffing and scheduling for maximum productivity; assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings (20% time)

  3. Administrative Duties: Responsible to communicate inventory and purchasing needs to Housekeeping and/or Assistant Housekeeping Manager (10% time)

  4. Maintain Cleanliness Standards: Participate in daily operations including cleaning and inspecting of units to maintain standards (10% time)

  5. Reporting Problems: Identifies and reports maintenance related problems . (10% time)

  6. Performs other duties as needed (5% time)


Minimum Requirements and Qualifications

a) Education

  • High School diploma or equivalent training/experience required

b) Training requirements

  • Valid driver’s license preferred

  • CPR certification preferred

c) Knowledge and skills

  • Excellent eye for detail / cleanliness

  • Demonstrated ability to work under pressure

  • Ability to accurately follow and provide instructions, both verbally and written

  • Ability to direct work of others

d) Technical Skills

  • Working knowledge of various computer software programs preferred

e) Job experience

  • 1 year related housekeeping experience required.

  • Supervisory experience preferred

  • One to three years hospitality customer service experience preferred in discipline.

Unless there is a legal requirement, experience will be accepted for the education requirement.

Job: Housekeeping

Primary Location: United States of America-New Mexico-Taos

Employee Status: Regular

Schedule: Full-time

Organization: WVO - Resort Management

Job Posting: Oct 13, 2017, 11:26:22 AM

Requisition ID: 1713480