Wyndham Worldwide Summer Season Full-Time Bell Staff- The Charter at Beaver Creek by Wyndham Vacation Rentals in Beaver Creek, Colorado

Summer Season Full-Time Bell Staff- The Charter at Beaver Creek by Wyndham Vacation Rentals

Description

The general responsibilities include but not limited toOffer luggage assistance, help answer questions and genuinely make the guest feel "at home." Assist guests/owners in a courteous, professional manner as to maintain the highest guest service experience possible.

Looking to hire great additions to our Bell Team by May 24, 2017!

RESPONSIBILITIES:

Owner/Guest Related:

1.Maintain an excellent understanding of luggage storing procedures and be ready to assist owners and guests with their luggage.

2.Develop a thorough knowledge of the town and surrounding areas, events, activities, restaurants, road directions, transportation options to the property, pick up place and schedule of City bus and WVR shuttles.

3.Familiar with property valet/laundry (dry cleaning) procedures. Deliver dry cleaning to guest rooms once returned.

4.Familiar with property amenities and outlet hours (if applicable.)

Front Desk Related:

  1. Assist Front Office with any needs (answer phone calls, answer general guest questions, drive guests upon request, help deliver donations and recycling).

  2. Develop a basic working knowledge of the PBX phone system and company radio using proper telephone and radio etiquette.

  3. Maintain cleanliness of the property (Front Office area, clubhouse, bathrooms, patrol the property for trash and cigarette butts, and collecting trash bags from all areas).

  4. Upkeep of the properties vehicles including wash, vacuum, clean windows, etc. Report and mechanical problems to maintenance or Front Desk/Office Manager.

  5. Check and refill supplies (coffee supplies, doughnuts, put out cookies & cider in season, bathrooms, towels and spa cups).

  6. Know all safety and emergency procedures and how to respond to each situation. Be aware of accident prevention policies.

General:

1.Maintain an excellent understanding of safety and emergency procedures as they relate to the safety of owners, guests, and the property.

2.The Employee must be familiar with the rules and regulations as set in WVR Employee handbook.

3.All employees must be familiar with property(s) amenities and hours of operations.

4.Work closely with the Front Office Manager for group arrivals, clubhouse set up and breakdown.

5.Be familiar with the weekly work schedule and aware that it may change at times depending on occupancy to accommodate business demands.

6.Keep the front lobby and parking lot picked up and clean of all trash. Keep ashtrays clean in lobby.

7.Neat and orderly bell storage must be kept at all times. All stored luggage must be properly tagged.

8.Read and initial daily log book at front desk and the bell desk.

9.Attend all department and all employee meetings when requested.

Qualifications

PHYSICAL REQUIREMENTS

1.bending and stooping

2.lifting items 30 pounds or more.

EDUCATION/EXPERIENCE:

1.Understanding of providing effective and efficient guest services generally associated with hotel type operations

2.Possess sensitivity to the needs of guests and owners of high quality condominium property.

SKILL at: to multi task; effective communication skills, both written and verbal; work as a team with Front Desk agents and all other property departments.

Job: Guest Services

Primary Location: United States of America-Colorado-Beaver Creek

Employee Status: Temporary

Schedule: Full-time

Organization: Wyndham Vacation Rentals NA

Job Posting: Apr 26, 2018, 2:26:10 PM

Requisition ID: 1806659

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.