Wyndham Worldwide Customer Delivery Specialist in Bundall, Australia

Customer Delivery Specialist


Wyndham Vacation Resorts Asia Pacific, WorldMark South Pacific Club by Wyndham and Wyndham Hotel Group in South East Asia and the Pacific Rim are all part of theWyndham Worldwidegroup of companies. We have a rare opportunity available on the Gold Coast for a highly experienced project manager to join the team.

The role:

We are looking for an experienced project manager who will lead and deliver strategic and tactical customer experience projects across the business.

This role will project manage & deliver a range of initiatives across the business to enhance the customer experience. .

Strong stakeholder engagement and organisation skills are key to be successful in this role.

What else is involved?

  • Implementation of Customer Experience initiatives through proven project management methodology

  • Display innovation through inspiring, creating and improving processes and products

  • Development of Customer Experience project management templates and processes

  • Wide internal engagement regarding Customer Experience initiatives to ensure Customer Experience is delivering an exceptional internal customer experience to key stakeholders

  • Ensure projects are delivered on time and within budget

  • Develop reports to support and communicate project progress and outcomes

  • Develop and deliver stakeholder communications for Customer Experience projects

  • Manage end to end project delivery for customer experience projects as directed

  • Provide consultation services to business units & teams as required

  • Work with the Senior Manager, Customer Projects & Delivery to develop seamless delivery of all new Customer Experience initiatives and enhancements

  • Provide administrative support to the Director Customer Delivery, Manager, VIP Customers and Manager, Senior Manager Customer Projects & Delivery as required

  • Actively work with the Customer Insights, Customer Care, Lifestyle Solutions & Quality Assurance team to identify customer improvement opportunities and deliver on them

  • Promote and support Wyndham Vacation Resorts Asia Pacific and Wyndham South Pacific Club

What do you need?

  • Significant previous Project Management experience in a complex business environment

  • Experience developing & managing both internal & external communication strategies

  • Trade, tertiary and/or relevant experience in a similar role

  • Strong personal values regarding customer service, delivering on the promise and integrity in all activities

  • Ability to quickly build rapport at all levels

  • Sound problem solving and negotiating skills

  • Exceptional written and verbal communication skills, and active listening skills

  • Exceptional ability to conduct effective presentations and meetings in order to influence behavior and promote collaboration.

  • Positive and enthusiastic attitude and ability to inspire same in others

  • Excellent facilitation and teambuilding skills with ability to work with people at all levels

  • Strong project management abilities

  • Intermediate knowledge in Microsoft products including Access, Excel, Word & Outlook

  • Ability to take direction when instructed and to make independent decisions when necessary

  • Ability to travel frequently, including for extended periods of time.

What can we offer?

At Wyndham, you will have limitless opportunity to grow your career and personal brand. In addition to remuneration commensurate with your experience, we also offer subsidised private medical insurance, onsite gym, fortnightly massages and recognition for a job well done!


Who are we?

Wyndham Vacation Resorts Asia Pacific is one of the market leaders in Vacation Ownership development, with a network of national and international resorts. We pride ourselves on our professional yet relaxed culture where we offer continued support towards career development and growth.

Job: Customer Service

Primary Location: Australia-Queensland-Bundall

Employee Status: Regular

Schedule: Full-time

Organization: Wyndham Vacation Resorts Asia Pacific

Job Posting: Apr 18, 2018, 11:40:22 PM

Requisition ID: 1805476

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.