Wyndham Worldwide Driver Valet in Galloway, New Jersey
To serve guests during their stay by making it easier and more enjoyable to arrive, check in and stay at the property. A Valet will assist guests with their car, ensure proper handling of their luggage while maintaining a professional appearance and cordial attitude to both guests as well as staff members. This position will provide assistance to guests in the process of valet, check-in, check-out, and other related service needs as requested. Must be 21 years of age and possess a valid Drivers License.
Essential Job Functions
Responsibilities include, but are not limited to:
Greet guests and offer luggage assistance as needed: including check in, check out. Promptly greet guests in a friendly and professional manner. Answer questions pertaining to amenities, services, policies, attractions, dining, entertainment, directions etc. Coordinate transportation needs for owners and guests. Keep main entrance, lobby and porte-cochere clean and free of trash or other debris. Maintain luggage carts to ensure they are in working order. Track bell cart inventory.
Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments.
Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.
Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience.
Performs other duties as needed
Minimum Requirements and Qualifications
High School diploma or equivalent
Valid driver’s license
b) Training requirements
c) Knowledge and skills
Excellent communication skills.
Acquires job skills and learns company policies and procedures to complete routine tasks
Ability to read and comprehend routine instructions, short correspondence and memos
Ability to give high priority to customer service
Ability to solve problems with a minimum of guidance
Ability to read, write and understand English
Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
Ability to multi-task and work in a fast paced environment
Must be people oriented and able to work independently or with others as needed
d) Technical Skills
Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard
Ability to legally drive a vehicle
- Must be 21 years of age and possess a valid Drivers License.
Primary Location: United States of America-New Jersey-Galloway
Employee Status: Regular
Organization: Wyndham Hotel Group - Wyndham Hotel Management
Job Posting: May 1, 2018, 7:07:17 PM
Requisition ID: 1806952
Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.