Wyndham Worldwide Server (Plat 99) in Indianapolis, Indiana

Server (Plat 99)

Description

The Alexander offers its guests an exciting take on hospitality by transforming guest rooms, restaurants, and event spaces into enthralling havens for commissioned works of art. Undeniably contemporary, but always comfortable, The Alexander is destined to become a premier destination for business professionals, art lovers, gourmands, and other cultured clientele.

Each one of our 157 guest rooms and 52 extended stay units focus on creating a relaxed environment for work or rest while enlivening the senses with pops of color and eye-catching art. Guests will discover the same, infectious energy in The Alexander’s stylish and inviting restaurants, which serve culinary works of art for breakfast, lunch, and dinner. Perfect for unforgettable celebrations and exceptional meetings, every inch of the 16,500 square feet of event space exudes elegance and creativity.

The Alexander offers up a refreshing dose of local color and flavor, and promises a unique Indianapolis experience for passionate travelers.

Job Description

Wyndham Hotel Group is searching for a Plat 99 Server to work at the art-centric Alexander Hotel in Indianapolis, IN. This position is responsible for providing all guests seated in Plat 99 with an enjoyable experience, through quality service in the most efficient manner at all times.

Responsibilities will include but not be limited to:

  • Provides guests with exceptional service in order to achieve customer satisfaction.

  • Reviews the menu and becomes thoroughly familiar with food and beverage items and means of preparation being offered that day, including the ingredients, preparation, sauces, spirits and garnishes as well as the wine list, what cocktails compliment which food items, and why.

  • Checks with manager for assigned station. Ensures station is properly set up and cleaned before, during, and after shift.

  • Greets guests in a friendly and courteous manner and explains any specials and/or restaurant/lounge promotions for guest awareness.

  • Takes guests’ cocktail and food orders, answering all menu questions, making helpful suggestions, and citing a favorite item.

  • Presents properly written food check to kitchen/bar, informing of particulars in the order being placed; when complete, retrieve order, confirm its accuracy, and deliver to guest along with appropriate condiments.

  • Anticipates guests’ needs.

  • Practices “clean as you go” techniques of service, including refolding napkins and cleaning between courses, and keeping the station clean, neat, and supplied at all times.

  • Closes all guest checks in a timely manner, ensuring all checks are properly signed and printed.

  • Completes assigned side work and resets tables for the next meal function.

  • Maintains current knowledge of hotel culture, amenities and services, events in the area, points of interest, and services in the area.

Qualifications

Basic Qualifications

  • Minimum formal education of some high school and a minimum one year job-related experience preferred.

Preferred Qualifications

  • Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.

  • Must be able to abide by the company appearance standards and compliance with the designated uniform.

  • Dedicated to exceeding service standards and providing services and standards to the highest caliber.

  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

  • Proficiency in oral and written communication skills in English.

  • Must be able to work variable shift, weekends, holidays, and special events, as needed.

  • Must have employment eligibility in the U.S.

Physical requirements:

  • Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.

  • Must be able to lift up to 20 lbs. and work the majority of shift on feet.

  • Frequently is required to talk or hear.

Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V)

Job: Food & Beverage

Primary Location: United States of America-Indiana-Indianapolis

Employee Status: Regular

Schedule: Part-time

Organization: Wyndham Hotel Group - Wyndham Hotel Management

Job Posting: May 14, 2018, 3:34:54 PM

Requisition ID: 1807684

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.