Wyndham Worldwide Restaurant General Manager in Napa, California
Restaurant General Manager
Join the Silverado Family!
Silverado Resort and Spa is searching for a motivated and talentedRestaurant General Manager to join the team and lead restaurant operations at our gorgeous property. Imagine belonging to a team that delivers the gold standard of a luxurious and relaxing stay in the Napa Valley. Join a passionate group of people whose job is to deliver extraordinary customer service at one of the most beautiful resorts in Northern California.
Requirements for this position are as follows:
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Oversee all aspects of the daily operation of the hotel’s F&B outlets.
Supervise all outlet personnel.
Respond to guest complaints in a timely manner.
Work with other F&B managers and keep them informed of F&B issues as they arise.
Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
Coordinate and monitor all phases of Loss Prevention in the F&B outlets.
Prepare and submit required reports in a timely manner.
Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
Monitor quality of service in F&B outlets.
Assist in menu planning and preparation.
Ensure compliance with all local liquor laws, and health and sanitation regulations.
Ensure compliance with SOP’s in all outlets.
Ensure compliance with requisition procedures.
Be visible on the floor and assist staff as needed during each meal period.
Conduct staff performance reviews in accordance with Wyndham standards.
Understand, implement and monitor corporate promotions in outlets, including buffet and three-meal concept standards.
Comply with weekly and monthly forecasting procedures.
Ensure the training of department heads and employees on SOP’s, report preparation and technical job tasks.
Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc.
Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
Ensure overall guest satisfaction.
As part of the Food and Beverage team, you will join other associates that value hard work and pride themselves in making every single event an unforgettable one for our guests and their loved ones.
Silverado Resort and Spa offers a competitive salary and benefits package.
Silverado Resort Services LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Education & Experience:
At least 4 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least1 years of related experience; or a 2-year college degree and 2 or more years of related experience.
Must be proficient in Windows, Company approved spreadsheets and word processing.
Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
Long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Job: Food & Beverage
Primary Location: United States of America- California-Napa
Employee Status: Regular
Organization: Wyndham Hotel Group - Wyndham Hotel Management
Job Posting: Apr 20, 2018, 12:49:43 PM
Requisition ID: 1804294
Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.