Wyndham Worldwide Guest Services Agent - Vacation Palm Springs by Wyndham Vacation Rentals in Palm Springs, California
Guest Services Agent - Vacation Palm Springs by Wyndham Vacation Rentals
Job Description - Guest Services Agent
Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.
Wyndham Vacation Rentals' full-time associates enjoy excellent health benefits as well as a generous 401k plan and a paid time-off program.
Primary role is to provide courteous and professional service to all guests checking in and out of vacation homes and to offer assistance to guests as needed during their stay.
Essential Job Functions
Respond on the phone and in person to all service requests from guests in house.
Conduct Meet and Greets and VIP Warm Welcome Arrivals at vacation homes and oversee all guest check-ins at rental office.
Troubleshoot maintenance issues on the phone and assign and dispatch maintenance vendors when necessary. Follow up to make sure repairs are completed.
Answer all incoming phone calls to office and transfer to appropriate department
Assist unhappy guests and find ways to resolve issues to the guest’s satisfaction; follow up on guest reviews for potential service recovery.
Prepare check in packets prior to guest arrival including key organization and creation of electronic key codes.
Provide concierge service for all guests with restaurant, shopping and attraction information.
Non-Essential Job Functions
These are functions which are ancillary to the job, and may be assigned to others if necessary. Most functions that account for only a small part of the job are considered non-essential.
1. Perform special projects as assigned.
Must have valid drivers licence and registration as well as dependable vehicle
- High School diploma or equivalent required
b)Knowledge and skills
Ability to work under pressure in a fast paced environment
Good written and oral communication skills
Strong organizational skills
Proven the ability to follow up on issues and address
- Previous customer service experience preferred.
- Must be available to work weekends, holidays, and evenings.
Job: Guest Services
Primary Location: United States of America- California-Palm Springs
Employee Status: Regular
Organization: Wyndham Vacation Rentals NA
Job Posting: Apr 30, 2018, 12:21:33 PM
Requisition ID: 1806831
Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.