Wyndham Worldwide Guest Services Agent - Vacation Palm Springs by Wyndham Vacation Rentals in Palm Springs, California

Guest Services Agent - Vacation Palm Springs by Wyndham Vacation Rentals

Description

Job Description - Guest Services Agent

Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.

Wyndham Vacation Rentals' full-time associates enjoy excellent health benefits as well as a generous 401k plan and a paid time-off program.

Summary

Primary role is to provide courteous and professional service to all guests checking in and out of vacation homes and to offer assistance to guests as needed during their stay.

Essential Job Functions

%

Responsibility

25

Respond on the phone and in person to all service requests from guests in house.

10

Conduct Meet and Greets and VIP Warm Welcome Arrivals at vacation homes and oversee all guest check-ins at rental office.

25

Troubleshoot maintenance issues on the phone and assign and dispatch maintenance vendors when necessary. Follow up to make sure repairs are completed.

25

Answer all incoming phone calls to office and transfer to appropriate department

5

Assist unhappy guests and find ways to resolve issues to the guest’s satisfaction; follow up on guest reviews for potential service recovery.

5

Prepare check in packets prior to guest arrival including key organization and creation of electronic key codes.

5

Provide concierge service for all guests with restaurant, shopping and attraction information.

#

Non-Essential Job Functions

These are functions which are ancillary to the job, and may be assigned to others if necessary. Most functions that account for only a small part of the job are considered non-essential.

# Responsibility

1. Perform special projects as assigned.

Scope/Financial Responsibility

Not Applicable

Travel Requirements

Must have valid drivers licence and registration as well as dependable vehicle

Qualifications

a)Education

  • High School diploma or equivalent required

b)Knowledge and skills

  • Ability to work under pressure in a fast paced environment

  • Good written and oral communication skills

  • Strong organizational skills

  • Proven the ability to follow up on issues and address

c)Job experience

  • Previous customer service experience preferred.

d)Flexible Schedule

  • Must be available to work weekends, holidays, and evenings.

Job: Guest Services

Primary Location: United States of America- California-Palm Springs

Employee Status: Regular

Schedule: Full-time

Organization: Wyndham Vacation Rentals NA

Job Posting: Apr 30, 2018, 12:21:33 PM

Requisition ID: 1806831

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.