Wyndham Worldwide Owner and Franchise Communications Manager in Parsippany, New Jersey

Owner and Franchise Communications Manager

Description

There’s no one else like us. Wyndham Hotel Group is a hotel industry giant with an unmatched presence of more than 8,100 hotels and approximately 708,500 rooms in 78 countries. We’re a hospitality powerhouse, with iconic brands united by the richest and simplest rewards program in the business.

Our brands include: Super 8®, Days Inn®, Howard Johnson®, TRYP by Wyndham®, Ramada Worldwide®, Ramada Encore, Microtel Inn & Suites by Wyndham®, Hawthorn Suites by Wyndham®, Wingate by Wyndham®, Travelodge®, Knights Inn®, Baymont Inn & Suites®, Wyndham Garden®, Wyndham Hotels and Resorts®, Wyndham Grand®, Dazzler® Hotels, Esplendor® Boutique Hotels, The Trademark Hotel Collection®, AmericInn® and Dolce Hotels and Resorts®.

The blue thread that ties them all together is Wyndham Rewards®, the richest and simplest rewards program in the business. Wyndham Rewards has revolutionized the loyalty landscape, offering members a simple-to-use, generous points-earning structure along with a flat, free night redemption rate – the first of its kind for a major rewards program. Wyndham Rewards® members – over 53 million and counting – have the chance to earn and redeem points for hundreds of rewards options around the world every day.

Headquartered in Parsippany, N.J., with offices around the globe in London, Shanghai, Buenos Aires, Dubai and other cities, Wyndham Hotel Group employs over 8,800 associates worldwide.

The Manager, Owner & Franchise Communications is responsible for developing communications to help enhance franchisee engagement in various company and hotel brand initiatives. The successful candidate will be able to work independently and serve as a key contributor for the writing, editing and development of franchisee communications, including, but not limited to memos, e-newsletters, video scripts, PowerPoint presentations, and intranet postings. The role requires the ability deeply understand company and industry concepts; think strategically and globally about message dissemination; and transform complex messages into concise, understandable, expertly-written communications. Individual must be able to work closely with company executives, hotel brand leaders and support department representatives. Individual must have the ability to assess levels of urgency, provide guidance and exercise judgment over the need for communications in the context of business priorities.

Responsibilities

Write/Develop/Create: Develop communications and strategies for day-to-day execution that strongly link to business mission and vision. Manage the creation of hotel brand and support department communications, globally. Create and enforce consistent processes and guidelines. Provide presentation support to senior leaders, as needed, for franchisee conferences and other meetings.

Design/Conceptualize: Bring innovative ideas to enhance the quality of franchisee messaging. Seek and create opportunities for efficiency in communications by assessing and improving current systems and processes.

Implement: Prepare and traffic messages to team, key contributors and legal for feedback and approvals. Demonstrate confidence and conviction when providing guidance and making recommendations based on knowledge, experience and communications best practices. Maintain a distribution schedule that balances the volume of messaging between Wyndham Hotel Group and support department and hotel brand-specific needs.

Collaborate: Participate in regular meetings with hotel brand and support teams as appropriate. Establish credibility with hotel brand leadership team and other key communication contributors to gain the ability to influence and provide guidance on best practices for messaging. Foster and maintain relationships with global leaders and global communications colleagues. Work cross-functionally to share information with relevant stakeholders as appropriate to ensure complete coverage of hotel brand initiatives and news.

Measure: Monitor and track effectiveness of communications channels, messaging and programs.

Qualifications

Experience/Education

  • BA/BS in Journalism, Communications or Public Relations

  • 5 years of communications and writing experience

  • Communications expertise working in a large, matrixed global company

  • Excellent organizational and project management skills

  • Experience and comfortability working with senior leadership

  • Ability to manage and prioritize multiple projects and deadlines simultaneously and adapt to changes in business priorities

  • Detail oriented

  • Collaborative and a self-starter

  • Ability to utilize the Associated Press writing style

  • Computer / Microsoft Office proficiency

  • Knowledge of social media

  • Photoshop/graphic design experience a plus

Abilities/Competencies/Skills

  • Excellent written and verbal skills

  • Detail-oriented

  • Manage timelines and deadlines effectively

  • Develop and refine processes to create efficiencies

  • Think independently and make decisions

  • Team player

  • Service-oriented

  • Take initiative and provide solutions to challenges

  • Be adaptable to shifts in priorities

  • Strong management skills

  • Demonstrated ability to lead multiple complex projects

  • Capable of coordinating efforts and collaborating with variety of individuals with at time conflicting agendas

  • Ability to make presentations to persuade others to accept action or provide information

  • Strong inter-personal skills including diplomacy and flexibility to work effectively across the organization

  • Detail-oriented, organized and able to multi-task while meeting deadlines

  • Proficient in analytics and assessing ROI

  • Ability to work independently and be self-motivated with a strong work ethic and sense of ownership of goals

  • Excellent communication and presentation skills, integrity, and the ability to build professional trust and respect across all levels of the organization

  • Strong cross-functional collaboration and the ability to negotiate across priorities and needs

  • Excellent customer service skills

Job: Marketing

Primary Location: United States of America-New Jersey-Parsippany

Employee Status: Regular

Schedule: Full-time

Organization: Wyndham Hotel Group

Job Posting: Mar 23, 2018, 1:22:07 PM

Requisition ID: 1804269

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.