Wyndham Worldwide Salesforce Business Analyst in Parsippany, New Jersey

Salesforce Business Analyst

Description

There’s no one else like us. Wyndham Hotel Group is a hotel industry giant with an unmatched presence of more than 8,100 hotels and approximately 708,500 rooms in 78 countries. We’re a hospitality powerhouse, with iconic brands united by the richest and simplest rewards program in the business.

Our brands include: Super 8®, Days Inn®, Howard Johnson®, TRYP by Wyndham®, Ramada Worldwide®, Ramada Encore, Microtel Inn & Suites by Wyndham®, Hawthorn Suites by Wyndham®, Wingate by Wyndham®, Travelodge®, Knights Inn®, Baymont Inn & Suites®, Wyndham Garden®, Wyndham Hotels and Resorts®, Wyndham Grand®, Dazzler® Hotels, Esplendor® Boutique Hotels, The Trademark Hotel Collection®, AmericInn® and Dolce Hotels and Resorts®.

The blue thread that ties them all together is Wyndham Rewards®, the richest and simplest rewards program in the business. Wyndham Rewards has revolutionized the loyalty landscape, offering members a simple-to-use, generous points-earning structure along with a flat, free night redemption rate – the first of its kind for a major rewards program. Wyndham Rewards® members – over 53 million and counting – have the chance to earn and redeem points for hundreds of rewards options around the world every day.

Headquartered in Parsippany, N.J., with offices around the globe in London, Shanghai, Buenos Aires, Dubai and other cities, Wyndham Hotel Group employs over 8,800 associates worldwide.

Summary

The Salesforce Business Analyst will elicit, analyze and document business requirements from key stakeholders within Wyndham Hotel Group Franchise Sales and Operations departments. This role will work collaboratively with technical teams within Salesforce and IT departments to analyze and solve business challenges and implement new solutions and improve existing processes utilizing the Salesforce.com platform.

Responsibilities

  • Gathering, developing and analyzing business requirements for solution design on the Salesforce.com platform. Responsible for documenting, reviewing and approval of Business Requirements Document and Functional Specification with Key Business Stakeholders.

  • Responsible for Workflow, Gap and Impact analysis, user stories, test case development and functional design. Provide analysis thru all phases of SDLC.

  • Manage releases from development sandbox to production environments using change set or shapshot tools.

  • Demonstrate Salesforce capabilities by implementing Proof of Concept pilots and developing supporting documentation.

  • Support and train end-users as well as, develop and maintain documentation.

  • Documentation of current business process and implementation of improved process measuring KPI’s.

  • Management and evaluation of AppExchange applications. Remain current with Salesforce releases and evaluate and recommend new feature and functionality where feasible.

Qualifications

Complexity

This role will be responsible creating business applications configured on the Salesforce.com Platform to improve business performance for WHG Operations.

Scope/Financial Responsibility

Salesforce Business Analyst will be capitalized and managed thru the IT Project management Demand process and tracked thru clarity.

Abilities/Key Competencies/Skills

Minimum 3 Years of experience in Business Analysis and Business Process

Competency in gathering and documenting business requirements

Hands-on experience configuring Salesforce.com applications using advanced tools such as workflows, Visual Flow and Process builder

Abilityto analyze and creatively solution complex business problems

Excellent troubleshooting, analysis and problem solving skills

Knowledge of Visual Force/APEX

Excellent oral and written communication and interpersonal skills

Organized and detail oriented and results driven

Ability to work on multiple simultaneous projects

Experience/Certificates/Education

Bachelor’s Degree in Computer Science, Business Administrator or related field

Salesforce Administrator Certification and/or Salesforce App Builder Certification

3 Years of Salesforce.com Administration Experience

Reporting Structure

This role will report to Manager, Salesforce Business Analysis & Administration.

Job: Operations

Primary Location: United States of America-New Jersey-Parsippany

Employee Status: Regular

Schedule: Full-time

Organization: Wyndham Hotel Group

Job Posting: May 11, 2018, 8:22:39 AM

Requisition ID: 1807536

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.