Wyndham Worldwide Senior Analyst, Data Insight in Parsippany, New Jersey
Senior Analyst, Data Insight
There’s no one else like us. Wyndham Hotel Group is a hotel industry giant with an unmatched presence of more than 8,100 hotels and approximately 708,500 rooms in 78 countries. We’re a hospitality powerhouse, with iconic brands united by the richest and simplest rewards program in the business.
Our brands include: Super 8®, Days Inn®, Howard Johnson®, TRYP by Wyndham®, Ramada Worldwide®, Ramada Encore, Microtel Inn & Suites by Wyndham®, Hawthorn Suites by Wyndham®, Wingate by Wyndham®, Travelodge®, Knights Inn®, Baymont Inn & Suites®, Wyndham Garden®, Wyndham Hotels and Resorts®, Wyndham Grand®, Dazzler® Hotels, Esplendor® Boutique Hotels, The Trademark Hotel Collection®, AmericInn® and Dolce Hotels and Resorts®.
The blue thread that ties them all together is Wyndham Rewards®, the richest and simplest rewards program in the business. Wyndham Rewards has revolutionized the loyalty landscape, offering members a simple-to-use, generous points-earning structure along with a flat, free night redemption rate – the first of its kind for a major rewards program. Wyndham Rewards® members – over 53 million and counting – have the chance to earn and redeem points for hundreds of rewards options around the world every day.
Headquartered in Parsippany, N.J., with offices around the globe in London, Shanghai, Buenos Aires, Dubai and other cities, Wyndham Hotel Group employs over 8,800 associates worldwide.
The Wyndham Rewards Senior Analyst, Data Insight is responsible for fraud prevention, fraud detection, revenue optimization, and issue response and financial integrity related to WHG’s global guest loyalty program, Wyndham Rewards. Ultimately, this role will analyze program data and technology rules to ensure appropriate financial controls impacted by technology and program processes minimize risk and ensure all program revenue and expenses are accurately recognized.
Essential Job Functions
Beginning with the most important, or in a logical sequence, describe 5 to 7 major responsibilities of this job. Provide as much detail as necessary to give an accurate, complete outline. Indicate the percentage of total working time spent on each essential responsibility. The total should equal 100%. If a job function is considered to be less than 10% of the working time, please consider if it would be more appropriate to be included in the Non-Essential Job Functions section.
Gather insight through data and business rules to ensure the integrity of the Wyndham Rewards (WHG?) program. Find the places in Wyndham Rewards where fraud exists.
Use technical skills to gather requisite data (SQL, other coding languages)
Model data from incidents of suspected fraudulent activity and analyze to determine the anomaly’s root cause
Review ongoing changes to the Wyndham Rewards program and communicate the risk of fraud related to those changes to peers and management
Understand, analyze, and deconstruct existing business processes. Find efficiencies and implement them.
Responsible for identifying the total size and scope of fraud in the Wyndham Rewards program which is, today, unknown.
Responsible to assess current program and promotions rules and provide recommendations to minimize fraud risk
1-2 trips/year within the US only to attend industry conference or visit vendors/agencies
Demonstrates an open communication style including listening and responding with empathy to the concerns of others, asks others for their ideas and involvement and openly discusses difficult topics.
Evokes trust from others by clearly establishing how they will provide support without over promising and follows through on commitments
Behaves consistent with organizational vision and values
Demonstrates effective active listening skills
Communicates (in speech or writing) clearly and openly
Count On Me!
Reviews customer feedback regularly to identify improvement opportunities
Takes ownership to resolve customer dissatisfaction issues with a sense of urgency
Treats team members as internal customers with respect and enable them to succeed
Takes ownership of own performance
Exhibits a sense of urgency around top priorities
Follows the levels of authority for decision making in the organization
Escalates issues beyond authority to line management
Minimum Requirements and Qualifications
College Degree (BA, BS) in a computer science-related field
Excellent communication, both written and interpersonal skills
Highly organized, detail oriented and capable of managing multiple tasks
Strong follow-up skills/ability to work independently & in a team environment
Must demonstrate a sense of urgency and have the ability to work under tight deadlines
Must be able to work with and understand financial information and data
Technical experience in Microsoft Excel, SQL, and some functional coding language
Describe the following:
No supervisory responsibility of people, manages projects and programs
Can work independently
Provides recommendations to enable decision making
Ability to follow through and drive projects to completion
Ability to multi-task
Ability to effectively collaborate and influence in a highly matrix and dynamic environment
Ability to communicate at various levels within the company
Primary Location: United States of America-New Jersey-Parsippany
Employee Status: Regular
Organization: Wyndham Hotel Group
Job Posting: Apr 29, 2018, 11:00:00 PM
Requisition ID: 1806070
Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.