Wyndham Worldwide Specialist, Hotel Integration - Openings in Parsippany, New Jersey

Specialist, Hotel Integration - Openings

Description

There’s no one else like us. Wyndham Hotel Group is a hotel industry giant with an unmatched presence of more than 8,100 hotels and approximately 708,500 rooms in 78 countries. We’re a hospitality powerhouse, with iconic brands united by the richest and simplest rewards program in the business.

Our brands include: Super 8®, Days Inn®, Howard Johnson®, TRYP by Wyndham®, Ramada Worldwide®, Ramada Encore, Microtel Inn & Suites by Wyndham®, Hawthorn Suites by Wyndham®, Wingate by Wyndham®, Travelodge®, Baymont Inn & Suites®, Wyndham Garden®, Wyndham Hotels and Resorts®, Wyndham Grand®, Dazzler® Hotels, Esplendor® Boutique Hotels, The Trademark Hotel Collection®, AmericInn® and Dolce Hotels and Resorts®.

The blue thread that ties them all together is Wyndham Rewards®, the richest and simplest rewards program in the business. Wyndham Rewards has revolutionized the loyalty landscape, offering members a simple-to-use, generous points-earning structure along with a flat, free night redemption rate – the first of its kind for a major rewards program. Wyndham Rewards® members – over 53 million and counting – have the chance to earn and redeem points for hundreds of rewards options around the world every day.

Headquartered in Parsippany, N.J., with offices around the globe in London, Shanghai, Buenos Aires, Dubai and other cities, Wyndham Hotel Group employs over 8,800 associates worldwide.

Summary

The Specialist, Hotel Integration works closely with Hotel Owners and Operators to ensure the most effective and efficient opening of a property. The Specialists are expected to coordinate and collaborate with Franchise Sales, Contract Administration, and other internal departments to ensure Wyndham services are provided to franchisees. In addition, the position has responsibility for reviewing, updating and managing property information in Salesforce.com. Consistent updates and pictures are vital to ensuring the project is moving in the right direction.

Responsibilities

Openings execution:

  • Complete all required tasks and efforts that are required to ensure the effective and efficient opening of a property.

  • Use conflict resolution skills and resolve issues and coordinate with internal departments to assist in overcoming roadblocks

  • Show excellent customer service skills and maintaining quality service provided to the property.

Process Improvement:

  • Assist in improving key Openings process areas by evaluating process steps, analyze data and assist in designing and implementing process changes.

Performance Ready:

  • Assist our new owners and properties in maximizing their potential to become successful using tools and resources that are available with brand affiliation and being part of WHG.

  • Working in conjunction with the Director Franchise Operations and Support community to make sure we facilitate successful Onboarding to enhance revenue making potential through-, Global Sales, Rev Mgmt., ecommerce, Punch list completion etc.

Relationship Development:

  • Coordinate openings effectively to enhance the relationship with franchisee owners and property management companies and generate trust for the company.

Qualifications

Key Success Metrics

Success of the Specialist, Hotel Integration will be measured through:

  • New property performance

  • Resource utilization/process effectiveness

  • Performance Ready timelines

Abilities/Key Competencies/Skills

  • Business Analysis – Review property data with regards to RevPAR, QA, Wyndham Rewards etc. post opening and work with managers to identify opportunities and the root cause of issues to ensure process success.

  • Project Management- the ability to look at every property as a new project and guide franchisees with renovation and Sales and Marketing plans

  • Communication – Effective communication skills.

Qualifications

  • College degree and/or equivalent work experience in the Hospitality/Hotel industry.

  • Minimum 1 - 3 years’ experience in hotel industry in various departments

  • Previous experience in Franchising is a Plus.

  • Salesforce and Oracle experience a plus

Job: Operations

Primary Location: United States of America-New Jersey-Parsippany

Employee Status: Regular

Schedule: Full-time

Organization: Wyndham Hotel Group

Job Posting: May 8, 2018, 11:00:00 PM

Requisition ID: 1806881

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.