Wyndham Worldwide Business Operations Coordinator - Princeville, Kauai in Princeville, Hawaii

Business Operations Coordinator - Princeville, Kauai

Description

Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.

Summary

Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with WVO Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.

Essential Job Functions

Responsibilities include, but are not limited to:

  1. Responsibility #1

  2. Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)

  3. Responsibility #2

  4. Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns. (10% time)

  5. Responsibility #3

  6. Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems. (20% time)

  7. Responsibility #4

  8. Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department (20% time)

  9. Responsibility #5

  10. File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards (5% time)

  11. Responsibility #6

  12. Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents. (20% time)

  13. Responsibility #7

  14. Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams (10% time)

  15. Performs other duties as needed

Travel Requirements

No Travel required

SummaryAccountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with WVO Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.Essential Job FunctionsResponsibilities include, but are not limited to:Responsibility #1Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.(15% time)Responsibility #2Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns.(10% time)Responsibility #3Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems.(20% time)Responsibility #4Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department(20% time)Responsibility #5File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards(5% time)Responsibility #6Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents.(20% time)Responsibility #7Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams (10% time)Performs other duties as neededTravel RequirementsNo Travel required

Qualifications

Minimum Requirements and Qualifications

State the specific levels of the following that are needed to perform the minimum duties of the position.

(e.g. college degree, 3-5 years public accounting experience, CPA)

  1. Education
  • High School Diploma
  1. Training requirements
  • None
  1. Knowledge and skills
  • Computer Skills Required

  • Proficient in the use of the Central Reservation System (CRS) or EPNY(preferable)

  1. Technical Skills
  • Proficient in Microsoft Word, Proficient in Microsoft Outlook, Proficient in Microsoft Excel
  1. Job experience
  • One year of general office experience

  • One year of customer service experience.

Job: Sales

Primary Location: United States of America-Hawaii-Princeville

Employee Status: Regular

Schedule: Full-time

Organization: WVO - Sales-Marketing

Job Posting: Apr 26, 2018, 5:02:15 PM

Requisition ID: 1806686

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.