Wyndham Worldwide Quality Assurance Officer - Wyndham Vacation Ownership - Rio Mar, Rio Grande PR in Rio Grande, Puerto Rico
Quality Assurance Officer - Wyndham Vacation Ownership - Rio Mar, Rio Grande PR
Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations: (200 Wyndham Resorts and access to over 4000 other properties around the world). We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and the ‘Count On Me!’ service promise of being respectful, being responsive and delivering a great experience that continues to set us apart from the rest. As part of Wyndham Worldwide, which has been named one of FORTUNE Magazine's Most Admired Companies, Wyndham Vacation Ownership would invite you to learn more about our record breaking sales, unprecedented growth, and exciting lifestyle opportunities!
The Quality Assurance Officer works directly to deliver sales document presentations for new and existing owner purchases. They provide customer support through the follow up process and site customer contact. The QAO also provides feedback to QA Manager from document closing and sales presentation observations to identify training opportunities and maintain rescission and compliance.
Essential Job Functions
Work with QA Manager and sales to maintain rescission and compliance through the sales document process, customer service and training
Review and Complete legal and sales related documents with owners
Communicate patterns, trends, training opportunities and compliance concerns to QA Manager
Provide post-sale customer service for sales retention and compliance
Work with sales team for product knowledge and compliance training
Other site duties as assigned by QA Manager
Non-Essential Job Functions
These are functions which are ancillary to the job, and may be assigned to others if necessary. Most functions that account for only a small part of the job are considered non-essential.
This position has several quantifiable measures to define the value of the position:
Increase overall site retention and decrease overall sales compliance issues that can lead to reversal of money or missed budgets for selling location
Directly impact the results of the sales location through best practices for retention
Directly impact the results of the site QA Team for retention and compliance
Driving improvements to the following business metrics:
Describe thetravel requirementsof the job (frequency, distance, and purpose)
- Less than 5% for Corporate and/or BU meetings
Behaves consistently with organizational vision and values
Demonstrates personal accountability and holds other accountable
Develops and promotes organizational values of trust and accountability
Develops relationships with site leadership and sales.
Creates a sense of excitement and commitment around the message being communicated.
Models an open and honest communication style
Communicates in a timely manner
Presents arguments clearly
Count On Me!
Creates a customer-focused environment
Develops and strengthens customer relationships and loyalty
Recognizes unspoken customer needs and identifies opportunities to create new value for customers
Becomes a critical element of the customer’s value chain & decision making process
Sets individual goals and measures
Obtains and assigns the right resources to the right tasks in order to achieve desired results
Adjusts course of action based on changed priorities
- Seeks ways a more diverse workforce will help the organization or department become more competitive for the future
- Bachelor Degree or equivalent combination of education and directly related experience
- WVO Product Knowledge, My Learning courses, Sales Training relative to Quality Assurance
c)Knowledge and skills (e.g. demonstrated ability to work under pressure, or possesses good written and oral communication skills)
Ability to prioritize and organize tasks required to manage team
Ability to influence
Experience within a leadership role and managing others
Excellent communication and interpersonal skills
Ability to manage concurrent assignments in an effective and efficient manner
Strong conflict management skills.
Basic computer skills
Excellent verbal and written communication skills, including Microsoft Word and Excel
Expert Contract Standards Expertise preferred
WVO product knowledge expertise preferred
- Computer Skills
e)Job experience (number of years, type/level of previous experience)
1 years WVO Sales experience preferred
Previous customer service
Job: Quality Assurance
Primary Location: United States of America-Puerto Rico-Rio Grande
Other Locations: United States of America- Florida-Pompano Beach
Employee Status: Regular
Organization: WVO - Sales-Marketing
Job Posting: May 16, 2018, 2:16:05 PM
Requisition ID: 1807825
Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.