Wyndham Worldwide Quality Assurance Officer - Wyndham Vacation Ownership - Rio Mar, Rio Grande PR in Rio Grande, Puerto Rico

Quality Assurance Officer - Wyndham Vacation Ownership - Rio Mar, Rio Grande PR

Description

Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations: (200 Wyndham Resorts and access to over 4000 other properties around the world). We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and the ‘Count On Me!’ service promise of being respectful, being responsive and delivering a great experience that continues to set us apart from the rest. As part of Wyndham Worldwide, which has been named one of FORTUNE Magazine's Most Admired Companies, Wyndham Vacation Ownership would invite you to learn more about our record breaking sales, unprecedented growth, and exciting lifestyle opportunities!

Summary

The Quality Assurance Officer works directly to deliver sales document presentations for new and existing owner purchases. They provide customer support through the follow up process and site customer contact. The QAO also provides feedback to QA Manager from document closing and sales presentation observations to identify training opportunities and maintain rescission and compliance.

Essential Job Functions

Work with QA Manager and sales to maintain rescission and compliance through the sales document process, customer service and training

#Responsibility%

1

Review and Complete legal and sales related documents with owners

60%

2

Communicate patterns, trends, training opportunities and compliance concerns to QA Manager

10%

3

Provide post-sale customer service for sales retention and compliance

10%

4

Work with sales team for product knowledge and compliance training

10%

5

Other site duties as assigned by QA Manager

10%

Non-Essential Job Functions

These are functions which are ancillary to the job, and may be assigned to others if necessary. Most functions that account for only a small part of the job are considered non-essential.

Scope/Financial Responsibility

This position has several quantifiable measures to define the value of the position:

  • Increase overall site retention and decrease overall sales compliance issues that can lead to reversal of money or missed budgets for selling location

  • Directly impact the results of the sales location through best practices for retention

  • Directly impact the results of the site QA Team for retention and compliance

Driving improvements to the following business metrics:

Rescission Rates

Sales Compliance

Net Sales

Travel Requirements

Describe thetravel requirementsof the job (frequency, distance, and purpose)

##

  • Less than 5% for Corporate and/or BU meetings
Competencies

Building Trust

  • Behaves consistently with organizational vision and values

  • Demonstrates personal accountability and holds other accountable

  • Develops and promotes organizational values of trust and accountability

  • Develops relationships with site leadership and sales.

Communication

  • Creates a sense of excitement and commitment around the message being communicated.

  • Models an open and honest communication style

  • Communicates in a timely manner

  • Presents arguments clearly

Count On Me!

  • Creates a customer-focused environment

  • Develops and strengthens customer relationships and loyalty

  • Recognizes unspoken customer needs and identifies opportunities to create new value for customers

  • Becomes a critical element of the customer’s value chain & decision making process

Driving Results

  • Sets individual goals and measures

  • Obtains and assigns the right resources to the right tasks in order to achieve desired results

  • Adjusts course of action based on changed priorities

Valuing Diversity

  • Seeks ways a more diverse workforce will help the organization or department become more competitive for the future

Qualifications

a)Education

  • Bachelor Degree or equivalent combination of education and directly related experience

b)Training requirements

  • WVO Product Knowledge, My Learning courses, Sales Training relative to Quality Assurance

c)Knowledge and skills (e.g. demonstrated ability to work under pressure, or possesses good written and oral communication skills)

  • Ability to prioritize and organize tasks required to manage team

  • Ability to influence

  • Experience within a leadership role and managing others

  • Excellent communication and interpersonal skills

  • Ability to manage concurrent assignments in an effective and efficient manner

  • Strong conflict management skills.

  • Basic computer skills

  • Excellent verbal and written communication skills, including Microsoft Word and Excel

  • Expert Contract Standards Expertise preferred

  • WVO product knowledge expertise preferred

d)Technical Skills

  • Computer Skills

e)Job experience (number of years, type/level of previous experience)

  • 1 years WVO Sales experience preferred

  • Previous customer service

Job: Quality Assurance

Primary Location: United States of America-Puerto Rico-Rio Grande

Other Locations: United States of America- Florida-Pompano Beach

Employee Status: Regular

Schedule: Full-time

Organization: WVO - Sales-Marketing

Job Posting: May 16, 2018, 2:16:05 PM

Requisition ID: 1807825

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.