Wyndham Worldwide Banquet Captain in Saint Charles, Illinois

Banquet Captain


As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence. To learn more visit us at http://www.wyndhamworldwide.com/

Job Description

Wyndham Hotel Group is searching for a Banquet Captain to work at our beautiful Dolce Q Center in St. Charles, IL. The Banquet Server provides all guests with an entertaining and enjoyable dining experience, through quality service in the most efficient manner, at all times. This position is responsible for supervising and assisting with the set-up, service and clean-up of all assigned banquet functions.


  • \

  • This position is eligible for a sign-on bonus of $300 after completing 60 days of employment with satisfactory performance!\

  • \

  • Essential Job Functionsinclude but are not limited to:

  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

  • Inspect the set-up of meeting and banquet functions, checking them against the Banquet Event Order.

  • Supervise and assist with the set-up of assigned catered functions, ensuring that the hotel’s standards are met, and advance preparation for service is adequate to allow efficient service to the guest once the function begins.

  • Act as liaison between Sales/Catering Manager and the in-house meeting or banquet contact.

  • Respond to guests needs in a timely manner. Communicate problems/issues to the Banquet Manager, Banquet Supervisor, or the Food & Beverage Manager.

  • Assist Banquet Manager/Supervisor/F&B Manager with the creation of the Banquet Work Schedule and completion of Banquet Wage Progress Reports.

  • Assist in service of functions as required.

  • Requisition liquor for all banquet bars and maintain proper control over banquet beverage service.

  • Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.

  • Inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization throughout the department.

  • Follow all state liquor laws.

  • Be familiar with banquet menus and prices.

  • Supervise banquet staff as directed by Banquet Manager/Supervisor/F&B Manager.

  • Hold pre-function meetings, and check staffing and menus, prior to events.

  • Assign side-work duties and stations to all servers.

  • Supervise service of station or banquet room.

  • Prepare banquet checks and obtain signatures from guest contacts.

  • Monitor ongoing functions throughout assigned shift.

  • Supervise the breakdown and clean up of all functions assigned.

  • Verify server’s paperwork when event is complete.

  • Prepare accurate captains’ reports.

  • Assist Banquet Manager/Supervisor/F&B Manager with the hiring and training of banquet staff.

  • Assist in set up of audio/visual, as necessary.

  • Handle items for “Lost and Found” according to the standards.

  • Ensure overall guest satisfaction


  • This position requires a minimum formal education of some high school and a minimum one year job-related experience preferred.

  • College course work in a related field helpful.Previous supervisory responsibility preferred.

  • Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.

  • Prior experience as a Restaurant or Banquet Food Server.

  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

  • Proficiency in oral and written communication skills in English.

  • Must be able to work variable shift, weekends, holidays, and special events, as needed.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.

  • Must be able to lift up to 50 lbs. and work the majority of shift on feet. The employee frequently is required to talk or hear.

Dolce Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.


Job: Food & Beverage

Primary Location: United States of America-Illinois-Saint Charles

Employee Status: Regular

Schedule: Full-time

Organization: Wyndham Hotel Group - Wyndham Hotel Management

Job Posting: May 11, 2018, 11:22:44 AM

Requisition ID: 1805944

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.