Wyndham Worldwide Food and Beverage Manager in San Diego, California

Food and Beverage Manager

Description

We are a full service San Diego waterfront hotel with 600 rooms and suites featuring furnished balconies with relaxing views of the sparkling Big Bay and panoramic skyline. Our 24,000 square feet of meeting space has recently been renovated and offers flexibility for distinctive conferences, reunions, weddings, and events. Our average tenure for 230 associates is 14 years of service that speaks to the dedication our associates have for the property, its people, and guest. Our hotel professionals stand ready to go the extra mile and deliver an exceptional experience. We are seeking professionals who have the Count on Me! spirit and are looking to grow their career. Wyndham San Diego Bayside presents the ideal opportunity to take your career to the next level!

The Food and Beverage Manager is responsible for overseeing the service in the hotel’s food & beverage outlets. He/she is also responsible for assisting the director with training, motivating, and coaching the associates, and monitoring expenses and controlling labor costs.

Fundamental Requirements

  • Associates must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.

  • Oversee all aspects of the daily operation of the hotel’s F&B outlets, banquets, room service, kitchen, and any other Food & Beverage operations.

  • Work with the Director of F&B and keep them informed of issues as they arise.

  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.

  • Coordinate and monitor all phases of Loss Prevention within the department.

  • Prepare and submit required reports in a timely manner.

  • Monitor quality of service in the F&B department.

  • Assist in menu planning and preparation.

  • Ensure compliance with all local liquor laws, and health and sanitation regulations.

  • Ensure compliance with SOP’s and procedures in all outlets.

  • Be visible on the floor and assist staff as needed during meal periods.

  • Provide feedback to the F&B director for associate performance reviews in accordance with Wyndham standards.

  • Be involved in and/or conduct departmental and hotel training.

  • Assist with the management of the interviewing process of candidates for front-of-house F&B positions and follow standards for hiring approvals.

  • Complete tip reporting.

  • Understand, implement and monitor corporate promotions in outlet (if applicable).

  • Ensure overall guest satisfaction.

  • Assist with the management of F&B associates.

  • Respond to guest complaints in a timely manner.

  • Comply with weekly and monthly forecasting procedures.

  • Ensure the training of outlet managers and associates on SOP’s, report preparation and technical job tasks.

Complexity

a)Level of decision making authority (nature and scope of decision-making, extent to which independent action is taken)

Spend 50% of time or more on production work

Hiring, disciplinary action, and coaching of any direct reports (if applicable) are to be approved and reviewed by the department head

b)Level of autonomy (supervision received)

Must review procedure change recommendations with department head.

c)The impact of his/her decision on the organization

Part of a team whose work, together, impacts general business operations

d)What, if any, are the supervisory responsibilities? Including titles that report

into the position, approximate number of direct and indirect reports.

Generally, does not have direct reports.

Qualifications

General Requirements

  • Maintain a warm and friendly demeanor at all times.

  • Must be able to effectively communicate both verbally and written, and approach all encounters with all level of associates and guests in an attentive, friendly, courteous and Count On Me! service oriented manner.

  • Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.

  • Must be able to multitask and prioritize departmental functions to meet deadlines.

  • Attend all hotel required meetings and trainings.

  • Participate in M.O.D. coverage as required.

  • Maintain regular attendance in compliance with Wyndham Hotel Group Management Standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which include wearing nametags.

  • Comply with Wyndham Hotel Group Management Standards and regulations to encourage safe and efficient hotel operations.

  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

  • Must be able to maintain confidentiality of information.

  • Perform other duties as requested by management.

Education and Experience

At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 1 or more years of related experience.Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.

Physical Requirements

  • Long hours sometimes required.

  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

An Equal Opportunity Employer

Minorities/Women/Vets/Disabled

Drug Free Workplace

Job: Food & Beverage

Primary Location: United States of America- California-San Diego

Employee Status: Regular

Schedule: Full-time

Organization: Wyndham Hotel Group - Wyndham Hotel Management

Job Posting: Apr 20, 2018, 11:53:26 AM

Requisition ID: 1806226

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.