Wyndham Worldwide Housekeeper - Inn at the Park in San Diego, California

Housekeeper - Inn at the Park

Description

Housekeeper (video)

A Housekeeper will support general resort operations by cleaning resort units and maintaining resort quality standards. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations.

Essential Job Functions

Responsibilities include, but are not limited to:

  • Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms: Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies. Makes beds. Replenishes supplies, such as kitchenware and toiletries. Sorts, counts, folds, mark, or carries linens. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors. (60% time)

  • Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (10% time)

  • Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)

  • Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)

  • Performs other duties as needed (5% time)

Qualifications

Minimum Requirements and Qualifications

a) Education

  • High School diploma or equivalent preferred

b) Training requirements

  • N/A

c) Knowledge and skills

  • Detail oriented with organizational skills

  • Familiarity with cleaning products and equipment

  • Ability to read and comprehend routine instructions, short correspondence and memos

  • Ability to give high priority to customer service

  • Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff

  • Must be people oriented and able to work independently or with others as needed

d) Technical Skills

  • Has knowledge of general cleaning concepts

  • Has knowledge of cleaning chemicals

  • Has experience with cleaning tools and equipment

e) Job experience

  • Six months related housekeeping experience

Unless there is a legal requirement, experience will be accepted for the education requirement.

Job: Housekeeping

Primary Location: United States of America- California-San Diego

Employee Status: Regular

Schedule: Full-time

Organization: WVO - Resort Management

Job Posting: Apr 26, 2018, 1:35:42 PM

Requisition ID: 1806652

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.