Wyndham Worldwide Summer Season Guest Services Agents- Lion Square Lodge by Wyndham Vacation Rentals in Vail, Colorado

Summer Season Guest Services Agents- Lion Square Lodge by Wyndham Vacation Rentals

Description

Job Description - Guest Services Agent

Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.

Wyndham Vacation Rentals' full-time associates enjoy excellent health benefits as well as a generous 401k plan and a paid time-off program.

The Guest Services Agent is responsible for answering all guest inquiries, complaints and requests. The guest services dept is the central communication hub for the efficient operation of the property

Job Duties

  • Book reservations for guests and owner, process check-in/check-out of guests, collect rent money, process any guest credits and/or charges, etc.

  • Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.

  • Responsible for key control and preparing bank audits.

  • Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary.

Qualifications

Qualifications

  • Ability to multi-task and work in a fast paced environment

  • Excellent customer service skills

  • Education: High School diploma or equivalent required

  • Experience: Telephone marketing/sales experience

Job: Guest Services

Primary Location: United States of America-Colorado-Vail

Employee Status: Temporary

Schedule: Full-time

Organization: Wyndham Vacation Rentals NA

Job Posting: Apr 26, 2018, 2:15:11 PM

Requisition ID: 1806658

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.