Wyndham Worldwide Assistant Housekeeping Manager - Sundance - Cascade Lodge in Whistler, British Columbia

Assistant Housekeeping Manager - Sundance - Cascade Lodge


Assistant Housekeeping Manager (video)

Assist the Housekeeping Manager in all operations of the Housekeeping Department while supporting budgetary controls; promoting the highest level of Guest and Owner satisfaction through housekeeping excellence, special projects and duties assigned.

Essential Job Functions

Responsibilities include, but are not limited to:

1. Maintain Positive Customer and Associate Relationships: Assist the Housekeeping Manager with hiring, training, motivating, recognizing; coach and develop Housekeeping associates through implementation of incentives and training plans; support Housekeeping manager in an effort to ensure proper staffing and scheduling for maximum productivity; assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings (35% time)

2. Supports Audit Standards: Holds hourly staff accountable to the Quality Assurance (QA) process; Ensures departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures (30% time)

3. Administrative Duties: Responsible for inventory, purchasing, completing weekly and monthly cleans report and assisting with tracking financials (15% time)

4. Maintain Cleanliness Standards: Participate in daily operations including cleaning and inspecting of units to maintain standards (10% time)

5. Reporting Problems: Identifies and reports maintenance related problems. (5% time)

6. Performs other duties as needed. (5% time)


Minimum Requirements and Qualifications

a) Education

  • Associate Degree preferred; High School diploma or equivalent training/experience required

b) Training requirements

  • Valid driver’s license

  • CPR certification preferred

c) Knowledge and skills

  • Demonstrated ability to work under pressure

  • Ability to coach, mentor, train and develop staff

  • Excellent verbal and written communication skills

  • Ability to accurately follow instructions, both verbally and written

  • Ability to maintain confidential information

  • Detail oriented

d) Technical Skills

  • Working knowledge of various computer software programs

e) Job experience

  • 3 years related housekeeping experience. 2 years supervisory experience preferred. One to three years hospitality customer service experience

Unless there is a legal requirement, experience will be accepted for the education requirement.

Job: Housekeeping

Primary Location: Canada-British Columbia-Whistler

Employee Status: Regular

Schedule: Full-time

Organization: WVO - Resort Management

Job Posting: Apr 27, 2018, 1:48:38 PM

Requisition ID: 1806725

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.